The Vernam Iconic Experience - Creating Memorable Journeys!

At Vernam Iconic, we strive to offer a shopping experience defined by excellence and vibrancy. From expertly packaging your orders to ensuring careful delivery, we prioritize your satisfaction. However, we understand that unexpected situations may arise, and you may find yourself dissatisfied with your purchase.

Don’t worry—our dedicated team is always ready to assist you through a smooth and efficient replacement process. Your happiness is our priority, and we're committed to making your shopping journey seamless and delightful. Rest assured, we are here to meet your needs with a friendly and professional touch.

Shipping and Return for Vernamiconic.com

We aim to process and ship your order within 24–48 hours. While this is our standard, rare circumstances may cause slight delays. Typically, orders are delivered within 3 to 4 days, although this timeframe may vary depending on transit conditions.

To track your order:

  • On Vernam Iconic’s website: Use the “Track Order” option available in the navigation menu.
  • On WhatsApp: Send a “Hi” message to +91 88590 06451, write“Order Queries,” and share the “Tracking Order” number.

If there are any unexpected delays, we will proactively update you.

Important Note:
All prepaid orders are delivered through an OTP-verified system. Please do not share the OTP with the delivery personnel unless you have physically received the package.

You may cancel your order only if it has not yet been shipped. Orders can be canceled easily using the following methods:

  • On the Vernam Iconic website: Navigate to the menu (three lines in the top-left corner) > Select "Help" > Click on “Cancel Order.”
  • On WhatsApp: Send a “Hi” message to +91 88590 06451 > Choose “Order Queries” > Select “Cancel Order.”

Once your cancellation request is processed, you will receive a confirmation via email and SMS.

Refund Timeline:

  • Refunds will be processed within 3–5 business days after cancellation. The amount will be credited to the original payment method.
  • To verify the status, please check your bank statement or the payment source used.

Important Notes:

  • Orders cannot be canceled once dispatched.
  • However, you may deny receiving the package at the time of delivery. Upon return of the package to us, refunds for prepaid orders will be initiated promptly.

At Vernam Iconic, we are committed to providing a seamless shopping experience. For assistance, feel free to contact us at care@vernamiconic.com or +91 88590 06451.

  • You may cancel your order before it is dispatched or within 3 hours of placing it, whichever occurs first.
  • Partial cancellations or cancellations of individual items after placing the order are NOT allowed.
  • To cancel an order, please email us at care@vernamiconic.com with your cancellation request.

For prepaid orders canceled within 3 hours, a full refund will be initiated. Refund processing may take 24–48 business hours after the cancellation request is approved.
Please note: Order cancellations after delivery cannot be accommodated due to hygiene reasons.

We reserve the right to refuse transactions or delay refunds by 3–6 months for users with a history of bulk order cancellations or repeated cancellations.

What to Do if a Damaged Product is Delivered?

  • If you receive a damaged product, report the issue within 48 hours of delivery.
  • Upon verification of the damaged product(s), you will be eligible for a full refund or replacement.

Received a Wrong or Incomplete Order? Here’s How to Resolve It

  • If you receive incorrect or incomplete items, report the issue within 48 hours of delivery.
  • To expedite the resolution, we recommend providing an unboxing video as evidence.
  • Once verified, we will promptly replace the incorrect or missing items.

Concerns About Ineffective Products?

If you find a product ineffective:

  • Reach out to us within 7 days of consistent use.
  • Our product advisors will work with you to understand the issue and provide further guidance.
  • In genuine cases, we will offer a coupon code equivalent to the product’s value, redeemable during your next purchase.

Experiencing Adverse Effects?

While our products are crafted with safety in mind, we recommend conducting a Patch Test if you have sensitive skin or allergies.

  • If adverse reactions occur, discontinue use immediately and contact our customer care team.
  • Always follow the product’s usage instructions to reduce any potential risks.

Important Notes:

  • No Dental Treatments Offered
  • No Monetary Compensation Provided
  • No Returns for Used or Opened Products

At Vernam Iconic, we prioritize your satisfaction and aim to provide high-quality, safe, and effective products. For further assistance, feel free to reach out to us at care@vernamiconic.com.